Customer Support Centre > Metered Estates
Metered Estates
How does the gas distribution system operate in a metered development?
How is my gas usage monitored?
I am moving into a Flogas metered property. What should I do?
I am moving out of a Flogas metered property. What should I do?
What are my payment options?
Why do I pay a standing charge?
When do I pay my standing charge?
How often will my meter be read?
Who do I contact if I have a problem with a gas appliance?
How does the gas distribution system operate in a metered development?
Within metered developments gas is piped to each home from a central storage point (this can be above ground or, as is more often the case, below ground). As a metered customer, you can enjoy all the advantages of gas with the peace of mind from knowing you will never run out � regular, planned deliveries are made by Flogas to metered developments.TOP
How is my gas usage monitored?
Each property within the development will have been fitted with a meter (normally in a box). The meter will record the amount of gas going into your home, typically in cubic metres. We would ask that you familiarise yourself with the positioning of the meter for your property in the event that you have to turn the gas off in an emergency or wish to read your meter. Should you require a key to open your meter box please do not hesitate to contact us.TOP
I am moving into a Flogas metered property. What should I do?
We realise that settling into a new home can be a stressful time, which is why we want to put your mind at ease regarding your gas supply. With just one phone call to Flogas, you will be able to open an account, discuss how your system operates and seek advice on the payment options available to you. If you are familiar with metered supply, we would be grateful if you could provide us with a meter reading of your property for the day that you moved in. But don�t worry; if you need assistance with reading your meter we will be able to advise you on how to do this or take care of the reading for you. You can contact us on 028 9073 2611 or alternatively use our onlineTOP
I am moving out of a Flogas metered property. What should I do?
To assist us in settling and closing your account, it would be helpful if you could let us know of your intention to move out at the earliest available opportunity. We would need to know a forwarding address and the meter reading for the property on the day you are moving out. As moving can be stressful, we have provided an online change of details facility so that you can contact us 24/7. Alternatively, please call our customer service team on 028 9073 2611 who can help you between the hours of 9am to 5pm.TOP
What are my payment options?
We offer a number of payment options including:- Direct Debit, with payment taken from your specified account 30 days after the date of invoice.
- Planned Payments, allowing you to spread the cost of your gas bills by paying a specified amount per month. You can even choose from four alternative dates within each month for when we take the payments from your account.
- Cheque
- Credit / Debit Card
Why do I pay a standing charge?
A standing charge is applied to all metered accounts to cover the provision and maintenance of the storage vessels, regulators and gas supply mains up to and including the meter box.TOP
When do I pay my standing charge?
The standing charge will be invoiced separately in March, June, September & December, with your standard payment terms applying. The charge will appear on your invoice as �STG CHG�. Further details can be obtained by calling us.TOP
How often will my meter be read?
Your meter will be read on a quarterly basis, invoices normally issued within 7 days from the meter reading. If you have just moved into a property and wish to know the invoice periods for your development, or have not received an invoice from us for a period of four months or longer, please contact our customer service team on 028 9073 2611.TOP
Who do I contact if I have a problem with a gas appliance?
Flogas are responsible for the storage vessels, regulators and gas supply mains up to and including the meter box. However, should you have any concerns at all over the gas supply within your development or to your individual property please do not hesitate to contact us. We will only be too happy to advise you in any way we can and point you in the right direction.TOP
