Data protection and terms and conditions of website use
The Company aims to sell quality products but The Company is aware that sometimes you may need to return a product. You should check your items carefully upon delivery and before use or installation. You should also keep your receipt or order number, which can be found on your order confirmation or on the delivery note, as this can be used as proof of purchase in the event of any after-sales queries.
If you are purchasing as a business, The Company makes the promises set out below which are part of The Company’s contract with you. In order to bring you better value, The Company excludes (as far as permitted by law) any implied warranty, condition or other term as to quality and fitness for purpose. (for consumer purchases see below).
The Company will be pleased to give you a refund for any non-faulty product returned in fully resaleable condition (this includes the transport packaging (or reasonably suitable alternative), the original product packaging, seals and shrink wrap intact, together with any accessories sold with it within 14 days of the date of purchase together with your The Company receipt for the products. If the goods are not in a suitable condition (as determined by The Company acting reasonably), The Company reserves the right to charge a restocking fee of £40 (excl VAT) plus 20% of the selling price of the goods.
If you have not returned the goods within 14 days of cancellation or when reasonably requested to do so by us, whichever occurs first, The Company can collect the goods from you at your cost. The charge for collection is £40 (excl VAT) and any non faulty goods must comply with these terms.
If a product you purchase from The Company goes wrong due to faulty workmanship and you contact The Company helpline within 12 months of purchase The Company aims to have the product repaired free of charge and at the minimum of inconvenience to you. Faulty products must be accompanied by proof of purchase and all original components, manuals and packaging (where possible).
When you contact The Company Customer Services team The Company will arrange for a qualified engineer to visit your premises to repair the product if economically appropriate. It may be that the product has to be taken away for repair within a reasonable period of time or it may be that a repair is not appropriate in which case The Company will discuss an alternative solution with you.
If you are purchasing as a consumer, in addition to the service offered by The Company under clause 8.4 you also have rights regarding merchantable quality and fitness for purpose of the goods included in the contract between you and The Company by the Sale of Goods and Supply of Services Act 1980. Nothing in these terms affects any of your statutory rights which cannot, by law, be taken away from you. For the avoidance of doubt, a consumer is deemed to be someone who is not buying in the course of a business and who is buying goods of a type ordinarily supplied for private use. If you are not buying as a consumer The Company only give the warranties in the clauses above.
If you are purchasing as a consumer, in addition to your rights under the clause above, and any other statutory rights that you may have, you have the right to cancel your order for non-faulty goods within 14 days after the date of delivery and receive a refund from The Company. To cancel, you must notify The Company by email firstname.lastname@example.org of your intention to cancel within this time and The Company will need the following information from you:
- The order number
- The Goods to be Returned and Quantity
- The reason why the goods are being returned
When you notify The Company, you will be given a returns authorisation number that you must quote on either the delivery note or order confirmation which needs to be enclosed with your returned goods. You will also be given an address to where the goods are to be returned.
The cost for returning the goods must be met by you unless the goods are faulty, incorrect or because of unsuitable substitution by The Company. To return the goods you can contact The Company to arrange for collection by The Company (at a time we reasonably specify) or you can post the goods. Find out more and download the Cancellation form here. (hyperlink)
The Company will accept back goods that are:- Incorrectly Ordered; or- Surplus to your Requirements.
The goods must be in the original packaging and unused / unopened. Goods that have been used or opened will be refused and returned to you at your cost. The Company advises you to ensure that the goods are adequately insured and that you take reasonable care of the goods whilst they are in your possession. Refunds can only be in the form of the original method of payment. Original delivery costs are only refunded if the goods in question are returned due to an error made by The Company.
When The Company returns desk receives the goods back and has checked that they conform to these terms, The Company will issue a refund. This can take 7-10 working days from receipt of the goods. If the goods are not in a suitable condition (as determined by The Company acting reasonably), The Company will not be obliged to give you a refund and will return the goods to you at your cost or destroy them after 28 days if they remain unclaimed by you.
If you have not returned the goods within 14 days of cancellation or when reasonably requested to do so by us, whichever occurs first, The Company can collect the goods from you at your cost. The charge for collection is £40 (excl VAT). The Company reserves the right to deduct any delivery or collection cost it incurs on your behalf under these terms out of any amount due to you from The Company.
The Company Customer Services: Before calling The Company, check the instruction manual, packaging and guarantee documents with the goods for the manufacturer’s customer helpline telephone number. The Online Shop Customer Service number is is 028 9073 2611 or see Contact Us (hyperlink).
The Company is not responsible for reasonable wear and tear or where goods have been altered or repaired without The Company’s approval. If the problem is not due to workmanship, then you agree to be responsible for the reasonable costs of testing the product.
Important: you will be responsible for the costs of returning the goods to us unless The Company delivered the item to you in error or the item is faulty.