CUSTOMER NOTICE UPDATE ON SUPPORT AND DELIVERIES DURING COVID-19
We hope that you and your loved ones are staying safe, well and warm during this unprecedented crisis. As a provider of essential services, we want to reassure you that our customer support centres in Belfast and Drogheda for our LPG and Natural Gas business continue to remain open.
We are following best practice and the advice of the PHA in Northern Ireland and the HSE in the Republic of Ireland to avoid any non-essential activity that would risk spreading the COVID-19 virus.
In order to maximise the safety of our employees we have implemented social distancing protocols, including remote working, within our customer care centres. As a result, there may be some short-term impact on call answering times, but we assure you that your call will be answered, so bear with us during this period. You can also email us at firstname.lastname@example.org
Our Bulk LPG supply chain is unaffected, with plenty of LPG in stock and our LPG delivery schedule is operating normally. We are working hard to ensure that all our customers, especially more vulnerable customers and those in essential healthcare services, continue to receive deliveries of LPG in a timely manner.
For LPG cylinder supplies, some of our dealers’ opening hours may be affected due to the coronavirus but supplies to them are not affected.
Petrol stations and DIY stores that stock LPG cylinders remain open. If you live in the Derry/Londonderry area (BT47 & BT48), you can also order LPG cylinders online for contactless home delivery at www.flogasni.com/shop
NATURAL GAS CUSTOMERS
Our Natural Gas supply continues as normal. The network operators are working with all suppliers to ensure there is minimal impact on customers.
Meter readings will continue to be read as normal where possible, but any customer who wishes to submit a meter read can do so by phone, text or by emailing the read to email@example.com. Phone 028-9073-0277 for more details.
NATURAL GAS - PAYMENT OPTIONS
We will continue to work with all our customers through these difficult times. If you are experiencing any issues with paying your natural gas bills, please contact us and we can discuss flexible payment options with you.
We always offer our existing customers the best rates available, so if you are not already on a contracted rate for natural gas, please contact us on 028-9073-0277 for information on the best rate to suit your circumstances.
If you want to keep journeys outside home to a minimum, direct debit could be the option for you, just contact our customer support centre or email us at firstname.lastname@example.org
In the event of an emergency in Northern Ireland, please use the following numbers:
LPG customers 028 9073 2611
Natural Gas customers 0800 002 001
In the event of an emergency in the Republic of Ireland, please use the following numbers:
LPG customers 041 9831041
Natural Gas customers 1850 205 050
Electricity customers 1850 372 999
Please check our website and social channels for updates.