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Existing LPG Customers

Frequently asked questions for existing LPG customers

I am moving into a Flogas property. What should I do?

We realise that settling into a new home can be a stressful time, which is why we want to put your mind at ease regarding your gas supply. With just one phone call to Flogas, you will be able to open an account, discuss how your system operates and seek advice on the payment options available to you. If you are familiar with metered supply, we would be grateful if you could provide us with a meter reading of your property for the day that you moved in.

But don't worry; if you need assistance with reading your meter we will be able to advise you on how to do this or take care of the reading for you. There are two ways to let us know.

Fill out our online form here >

Call our customer service team on 028 9073 2611 who can help you between the hours of 9am to 5pm. 

I am moving into a Flogas metered property. What should I do?

We realise that settling into a new home can be a stressful time, which is why we want to put your mind at ease regarding your gas supply. With just one phone call to Flogas, you will be able to open an account, discuss how your system operates and seek advice on the payment options available to you. If you are familiar with metered supply, we would be grateful if you could provide us with a meter reading of your property for the day that you moved in.

But don't worry; if you need assistance with reading your meter we will be able to advise you on how to do this or take care of the reading for you. There are two ways to let us know.

 

I am moving out of a Flogas metered property. What should I do?

To assist us in settling and closing your account, it would be helpful if you could let us know of your intention to move out at the earliest available opportunity. We would need to know a forwarding address and the meter reading for the property on the day you are moving out. There are two ways to let us know.

How is my gas usage measured?

In a metered development, each property will have been fitted with a meter (normally in a box). The meter will record the amount of gas going into your home, typically in cubic metres. Within metered developments gas is piped to each home from a central storage point (this can be above ground or, as is more often the case, below ground). As a metered customer, you can enjoy all the advantages of gas with the peace of mind from knowing you will never run out, regular, planned deliveries are made by Flogas to metered developments.

We would ask that you familiarise yourself with the positioning of the meter for your property in the event that you have to turn the gas off in an emergency or wish to read your meter. Should you require a key to open your meter box please do not hesitate to contact us.

How do I read my meter?

Reading your meterEstimated meter readings are based on previous consumption, any necessary adjustment will be made when an actual reading is obtained which would usually be on your next bill. However if you are unhappy with an estimated bill you can take the reading yourself.

Taking your own Reading

On the front of your meter, you will see a panel with a number sequence on black and red. Note down the numbers that are on black.

You can now either:

 

 

How often will my meter be read?

 

Your meter will be read five times annually – three times over the winter months (September – March) and twice during the summer months (April – August).  If you have just moved into a property and wish to know the invoice periods for your development, or have not received an invoice from us for a period of four months or longer, please contact our customer service team on 028 9073 2611.

 

How do I pay a bill?

We offer a number of bill payment options including:

  • Pay Online here
  • Direct Debit, with payment taken from your specified account 30 days after the date of invoice.
  • Easy Payment Plan - allowing you to spread the cost of your gas bills by paying a specified amount per month. You can even specify any date within each month for when payment is debited from your account. To discuss this option further, please do not hesitate to contact our credit control department on 028 9073 2611
  • Cheque
  • Credit / Debit Card
What is a standing charge?

A standing charge is applied to all metered accounts to cover the provision and maintenance of the storage vessels, regulators and gas supply mains up to and including the meter box.

When do I pay my standing charge?

The standing charge will be invoiced separately in March, June, September & December, with your standard payment terms applying. The charge will appear on your invoice as 'Standing Charge'. Further details can be obtained by calling us on 028 9073 2611.

Does Flogas service my boiler?

Flogas do not provide any appliances or the servicing of same, however should any of our customers require same we will provide them with the details of a registered installer in their area for assistance.

Who do I contact if I have a problem with a gas appliance?

Flogas are responsible for the storage vessels, regulators and gas supply mains up to and including the meter box. However, should you have any concerns at all over the gas supply within your development or to your individual property please do not hesitate to contact us on 028 9073 2611. We will only be too happy to advise you in any way we can and point you in the right direction.