Estimated meter readings are based on previous consumption, any necessary adjustment will be made when an actual reading is obtained which would usually be on your next bill. However if you are unhappy with an estimated bill you can take the reading yourself.

Taking your own Reading

On the front of your meter, you will see a panel with a number sequence on black and red. Note down the numbers that are on black.

You can now either:

• Submit your meter reading online HERE
• Phone it in to our customer support team on 028 9073 2611. Please be sure to confirm your address and meter number.

Your meter will be read five times annually – three times over the winter months (September – March) and twice during the summer months (April – August).  If you have just moved into a property and wish to know the invoice periods for your development, or have not received an invoice from us for a period of four months or longer, please contact our customer service team on 028 9073 2611.