We are thrilled to announce our acquisition of Budget Energy. That said, we know the news may mean Budget Energy/BE Energy customers have some questions.
We have formulated some standard FAQ’s to help with this.
About your energy account
What does this purchase mean to me?
This is an exciting development for both Flogas and Budget Energy. There will be no disruption to service or impact to your energy account, you will receive the same supply contract at the same price. We’re very much looking forward to welcoming BE Energy customers aboard - you can still contact Budget Energy customer service as you normally would, using the same details.
Will my energy supply be affected?
No. There will be no interruption to your supply.
Will my account details change?
No. There will be no change to your account details.
Will my personal data be shared with Flogas?
Flogas has acquired Budget Energy and due to the nature of this transaction will have access to your personal information. However, this information will only be processed to maintain supply and ensure effective billing. We may share details such as, but not limited to, your name, address, contact details, marketing preferences, electricity meter numbers, direct debit details (where relevant) and current tariff information.
Data processing activities and the corresponding safeguards will continue as normal and remain unaffected.
Flogas and Budget Energy take the privacy of your personal information seriously, details on how we process your data and how you can opt out are available at Budget Energy’s privacy centre.
Will my contractual terms & conditions be affected?
No. Your current contract with Budget Energy / BE Energy will remain unaffected.
If I am a vulnerable customer, do I need to take any action?
If you are a vulnerable customer and have already registered with Budget Energy, you do not need to take any further action. If you are a vulnerable customer and have not already registered with Budget Energy, you can still let us know through our normal channels of operation.
About your price and balance
Will my prices go up?
No. There is no change to your current prices or your current billing details, including timing of bills.
What about topping up my prepaid meter?
You can continue to use the Budget Energy App or to purchase credit for your meter as you always have done. There is no change.
About your bills and payments
Will my Direct Debit stay the same? Will it move across?
Your Direct Debit will remain the same.
How long will I be able to access my historic Budget Energy bills online?
Your online access will continue as it is now, and you will be able to review historic bills for as long as you remain a customer.
Will I still receive two bills if I have gas with Flogas and electricity with Budget Energy?
Yes. You will continue to receive separate bills for Electricity and Gas.
Who should I contact if I have a problem?
Please contact Budget Energy as usual by phone, email and live chat.
Switches and renewals
Will early exit fees still apply to my contracts?
Yes. The terms and conditions relating to your current tariff remain unchanged.
If I don’t want to stay with Budget Energy / Flogas, can I switch?
You can leave Budget Energy at any time but depending on your contract, which is not changed by this purchase, you may have to pay an exit fee.
I have just switched to Budget Energy, will my switch go ahead?
Of course, Budget Energy and BE Energy are continuing to operate as normal, so any switching etc. will still happen as normal.