Help Centre - Liquid Gas (LPG) Customers

How To Read Your Gas Meter (semi-detached home) Video

Estimated meter readings are based on previous consumption, any necessary adjustment will be made when an actual reading is obtained which would usually be on your next bill. However if you are unhappy with an estimated bill you can take the reading yourself.

Taking your own Reading

On the front of your meter, you will see a panel with a number sequence on black and red. Note down the numbers that are on black.

You can now either:

• Submit your meter reading online HERE
• Phone it in to our customer support team on 028 9073 2611. Please be sure to confirm your address and meter number.

In a metered development, each property will have been fitted with a meter (normally in a box). The meter will record the amount of gas going into your home, typically in cubic metres. Within metered developments gas is piped to each home from a central storage point (this can be above ground or, as is more often the case, below ground). As a metered customer, you can enjoy all the advantages of gas with the peace of mind from knowing you will never run out, regular, planned deliveries are made by Flogas to metered developments.

We would ask that you familiarise yourself with the positioning of the meter for your property in the event that you have to turn the gas off in an emergency or wish to read your meter. Should you require a key to open your meter box please do not hesitate to contact us.

We offer a number of bill payment options including:

• Pay Online here
• Direct Debit, with payment taken from your specified account 30 days after the date of invoice.
• Easy Payment Plan - allowing you to spread the cost of your gas bills by paying a specified amount per month. You can even specify any date within each month for when payment is debited from your account. To discuss this option further, please do not hesitate to contact our credit control department on 028 9073 2611
• Cheque
• Credit / Debit Card

A standing charge is applied to all metered accounts to cover the provision and maintenance of the storage vessels, regulators and gas supply mains up to and including the meter box.

We realise that settling into a new home can be a stressful time, which is why we want to put your mind at ease regarding your gas supply. With just one phone call to Flogas, you will be able to open an account, discuss how your system operates and seek advice on the payment options available to you. If you are familiar with metered supply, we would be grateful if you could provide us with a meter reading of your property for the day that you moved in.

But don't worry; if you need assistance with reading your meter we will be able to advise you on how to do this or take care of the reading for you. There are two ways to let us know.

• Fill out our online form here
• Call our customer service team on 028 9073 2611 who can help you between the hours of 9am to 5pm.

Flogas do not provide any appliances or the servicing of the same; however, should any of our customers require the same, we will provide them with the details of a registered installer in their area for assistance.

Whether you are building your own home, switching your LPG supplier, or switching from oil to gas, Flogas Liquid gas is a clean and efficient fuel, saving you money, and giving you peace of mind from the worry of oil theft. New customers get a Free Liquid gas Boiler & 2 year fixed price when switching from oil to Liquid gas!** Find out more here about switching to Flogas Liquid gas.

Here's how to switch and save with Flogas:

• Simply fill out the switch form HERE
• Contact us on 028 9073 2611 or info@flogasni.com
• Download and complete the attached supplier switch notice and return to us.

**Terms & Conditions apply.

This depends on the type of switch. If you are simply switching from another provider, the switch may possibly cost nothing. However, a new build or if you are switching systems from oil to gas can be a little more involved. Why not call our friendly Customer Support Team on 028 9073 2611 today to find out?

With a simple provider switch, there will be no disruption, whether you are a metered or bulk tank customer.

Yes you can. This is usually the most straightforward switching process. Simply call our Customer Support Team today and they can help with any switching queries.

Liquid gas also known as Liquid Petroleum Gas, is obtained during the processing of crude oil or direct from the North Sea. It is a clean-burning, controllable, sustainable and efficient fuel, free from both lead a sulphur. It is a versatile and flexible source of energy, free from both lead and sulphur.

LPG is portable, can be transported, stored and used virtually anywhere as an energy source, and there are sufficient reserves to last for many decades. Liquid gas also shows lower greenhouse gas emissions than petrol, diesel, and electricity, on an energy-equivalent basis.

It is supplied in bulk tank and butane or propane cylinder (or bottled gas) formats and is a reliable energy source both at home and in industry.

At home, Liquid gas is a reliable and safe energy source used for central heating, mobile heating, water heating, cooking, drying, and outdoor uses such as barbecues and patio heaters.

Liquid gas provides a portable and reliable energy to power many different types of businesses, from instant water heating for dairy farms, to grain drying for large cereal processing plants; from top restaurants and hotels to schools and public bodies.

On most rural sites, connection to the mains is often not an option. The alternative for many people is an Liquid gas bulk tank where Liquid gas is stored neatly adjacent to your home in a special tank - your very own personal supply. An LPG bulk tank is just like a regular oil tank, but cleaner, easier to fill and much more secure than oil. Flogas has helped many families install an economical, safe gas central heating system, wherever they are in Ireland. Find out more from some of our happy customers.

Contact Customer Support on 028 9073 2611 to find out more about installing a Flogas bulk gas tank.

If your property cannot accommodate a storage tank (or if you plan to use gas for cooking or gas fires only and so require less of it), neat propane cylinders provide an ideal solution and comes in many handy shapes and sizes to suit a variety of uses, from indoor gas cookers and portable gas heaters, to outdoor patio gas heaters, camping gas stoves, and BBQs.

MORE ABOUT BOTTLED GAS >

Liquid gas, in cylinders or tanks, has a distinctive smell added to enable you to clearly detect a leak. Never ignore a leak. Promptly take the following action:

• Firstly, if in any doubt, call Flogas on 028 9073 2611
• Turn off the gas at the tank(s) or cylinder(s).
• In the case of indoor cylinders or cylinders in a small enclosed yard, disconnect the cylinder and remove to an open (outdoor) space.
• For indoor leaks, to disperse the gas, open all windows and doors to the outside. Avoid sources of ignition - no smoking, do not turn electrical switches on or off.
• For large outdoor leaks (i.e. where there is a smell of gas more than a few feet from the source), keep people, vehicles and ignition sources away. If necessary, cordon off the area and/or have someone stay there to control access.
• In the case of fire, immediately ring the fire brigade.

In use the two are very similar. Propane can be used all year round due to it's very low boiling temperature whereas Butane tends to be more suitable for summer use as low winter temperatures may mean the liquid will not boil to produce vapour to burn.

Most appliances can be used with either Butane or Propane but the cylinders use different regulators so please check what size is needed first. Propane operates at a higher pressure than Butane so it is not possible to use a butane regulator on a propane cylinder and vice versa. Propane can be used all year round due to it’s lower boiling point, Butane may not give off vapour in low seasonal temperatures, typically below two degrees Celsius.

You should always inspect your regulator for defects and dirt ingress before connecting to any cylinder or at least annually. It is recommended that you replace your regulator every five years or sooner if the manufacturer guide recommends this. It is important that you check before each connection is made though for defects.

When your Gaslight bottle is empty, return it to your selected stockist to exchange it for a full bottle. This time, you'll pay only for the gas.

Some cylinder compartments have mouldings or brackets on the floor of the compartment that are designed to fit steel cylinders. You can buy a plastic bracket to fit in your cylinder compartment which will hold both Gaslight and steel cylinders safely and securely in place.

Ordering a refill of Liquid gas for your bulk tank is easy.  Ideally, when your tank reaches 30% you should place an order.  Simply order online here: Order Bulk Gas or contact our Customer Support Team on 028 9073 2611.  Our current anticipated delivery times can also be viewed at the link above.

The contents gauge on our tanks allows easy monitoring of gas levels, as illustrated below.

How To Read Your Contents Gauge

The tank contents gauge is normally located under or beside the hood at the top of the tank. This gauge is typically recessed into the tank.

• When your tank reaches 30% you should place an order.
• The red indicates that you still have nearly a ¼ tank of gas.
• No LP Gas Tank can be filled beyond 85%. The extra space is needed for the gas to expand.

Flogas Liquid gas tanks can also fitted with state of the art TELEMETRY UNITS to assist in monitoring your usage and provide an automatic topup service where needed. The system alerts Flogas as to when your supply is nearing the end and allows us to schedule a timely delivery of your next order. Coupled with the telemetry system, our nationwide delivery network guarantees the best customer service possible and helps ensure that you will never be without Liquid gas.  Should you wish to get telemetry installed on your tank please contact us on 028 9073 2611.