Safety For Energy Customers
What to do in an emergency
Natural Gas Safety
If you smell gas inside your business or in the event of a gas escape immediately contact the NI Gas Emergency Service.
0800 002 001
In the interest of public safety all calls are recorded.
Natural Gas Safety Downloads
Gas safety - if you smell gas, DO NOT ignore it
- Phone the number above immediately – if your phone is in the immediate area, it may be unsafe to use it.
- Turn off the gas at your meter and appliances.
- Open doors and windows.
- Do not smoke/use naked flames/light switches/door bells.
- Check with premises nearby.
Appliance Safety
- Do not use bath water heaters whilst in the bath.
- Do have central heating boilers serviced every year.
- Do have open-flue appliances serviced every year.
- Do have other appliances serviced regularly.
Carbon Monoxide
It is colourless, odourless and tasteless. It is a killer.
Carbon monoxide poisoning is caused by fumes from faulty home heating appliances.